Terms of Service

The platform is a document-assessment and decision-support tool. It reads the Customer’s policies and procedures against obligations drawn from published regulatory materials, reports findings, and suggests wording the Customer may choose to adopt.

The platform is not, and must not be relied on as:

• (a)legal advice, and no solicitor and client relationship arises from its use;
• (b)certification, audit, accreditation or any guarantee of compliance with any law, regulation or standard; or
• (c)a substitute for the Customer's own judgement. The Customer remains solely responsible for its compliance decisions and for the content of its documents.

Assessments, coverage verdicts, gradings, conflict findings and suggested wording are produced with the assistance of large language models. They may be incomplete, out of date or wrong. Suggested wording has no effect unless and until the Customer reviews it and adopts it into its own documents. The Customer must not act on any output without review by a person with appropriate knowledge of its service.

Text of legislation, regulations and standards shown in the platform is reproduced from official published sources, with the date of extraction displayed. We do not warrant that reproduced material is complete or current at any given time. The official publication as in force from time to time prevails over anything displayed in the platform.

Account information must be accurate and kept current. The Customer is responsible for safeguarding credentials and for the acts and omissions of every person who uses the platform under its account. The platform is provided for business use by organisations, not for personal or household use.

The free tier allows one document per organisation to be assessed, subject to size limits shown at upload. We may vary or withdraw the free tier at any time with prospective effect only; nothing already provided free will be charged for retrospectively.

Paid subscriptions are charged per service (site) at the prices notified at the time of subscription. Prices are exclusive of GST unless stated otherwise. We may change subscription prices on at least 30 days’ written notice, effective from the Customer’s next renewal. Consultant-led services are provided under a separate consulting services agreement, not these terms.

The Customer owns its documents and everything in them. The Customer grants us a non-exclusive licence to host, copy, parse, index, embed and otherwise process Customer content, including transmitting excerpts to the subprocessors listed in the Data Processing Schedule, to provide and support the platform.

The Customer also grants us a licence to use Customer content for our internal business purposes, including developing and improving our services, building our assessment and exemplar libraries, creating aggregated insights, and training our personnel and our own models, provided that before any such use we remove information identifying the Customer, its personnel or any individual. We never disclose one customer’s content to another customer.

Customer content is processed by third-party AI and embedding providers in order to deliver the service, and their handling of it is governed by their own terms. As at the date of these terms, those providers state that content submitted through their business APIs is not used to train their models; those are the providers’ own terms and may change. By using the platform the Customer acknowledges and consents to this processing. Each party must keep the other’s confidential information confidential and use it only for the purposes of this agreement.

We own the platform, the obligation libraries, the frameworks, the report formats and all related intellectual property. The Customer receives a non-exclusive, non-transferable licence to use the platform for its internal compliance purposes for the duration of its subscription.

Outputs generated for the Customer (reports, findings and suggested wording) may be used by the Customer for its internal compliance purposes indefinitely, and wording the Customer adopts into its own documents becomes part of those documents and belongs to the Customer. The Customer must not resell, republish or systematically extract outputs or the obligation libraries, or use them to build a competing product or dataset.

We store Customer content and personal information in accordance with the Data Processing Schedule, which forms part of these terms and lists our current subprocessors, their functions and their storage locations, as updated from time to time. We will give notice before adding a subprocessor of a materially different kind, and a current copy of the schedule is available on request.

On termination, the Customer may export its content for 30 days, after which we will delete it from production systems within a further 30 days, subject to routine backups which expire in the ordinary course. We handle personal information in accordance with our Privacy Policy and will notify affected parties of eligible data breaches consistently with the Notifiable Data Breaches scheme.

The Customer must not, and must ensure its users do not:

• (a)upload content that is unlawful or that it has no right to provide;
• (b)attempt to access another customer's data or probe, scan or test the platform's security;
• (c)scrape, bulk-extract or systematically download the obligation libraries or regulatory content;
• (d)run automated load tests or bulk assessments designed to exhaust the service; or
• (e)resell, sublicense or provide access to the platform to third parties outside its organisation.

We will use reasonable efforts to keep the platform available and to give notice of planned maintenance. No specific uptime level is promised at this tier. Support is provided by email during Australian business hours.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth) or equivalent legislation that cannot lawfully be excluded. Where our liability for breach of such a guarantee can be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Subject to clause 12:

• (a)our total aggregate liability arising out of or in connection with these terms is limited to the fees paid by the Customer in the 12 months before the event giving rise to the claim (or, for free-tier use, $100);
• (b)neither party is liable for loss of profits, revenue, goodwill or data, or for indirect or consequential loss;
• (c)we are not liable for any regulatory outcome, including any rating, assessment finding, enforcement action or penalty, which results from the Customer's compliance position and decisions; and
• (d)nothing limits liability for fraud, wilful misconduct, or a party's infringement of the other's intellectual property rights.

The Customer indemnifies us against third-party claims arising from Customer content it had no right to provide. We indemnify the Customer against third-party claims that the platform itself infringes intellectual property rights. Each indemnity is reduced to the extent the loss is caused by the indemnified party.

Subscriptions run for the period selected and renew unless cancelled before renewal. Either party may terminate for convenience effective at the end of the current period, or immediately for the other’s material breach that is not remedied within 14 days of notice. We may suspend access for non-payment or a serious breach of clause 10, giving notice where practicable. Clauses 7, 8, 9, 12, 13, 14 and 17 survive termination.

We may update these terms with prospective effect. For material changes we will give at least 30 days’ notice by email or in the platform, and the change takes effect from the Customer’s next renewal or, for free-tier use, 30 days after notice. Each version is numbered; continued use after a change takes effect is acceptance of it.

These terms are governed by the law of New South Wales, and the parties submit to the jurisdiction of its courts. Notices may be given by email to the addresses on the account (for the Customer) and [contact email] (for us). Neither party may assign this agreement without consent, except to a purchaser of its business. These terms, the Data Processing Schedule and the Privacy Policy are the entire agreement about the platform.